Frequently Asked Questions


What is this program all about?

Under the Direct Primary Care (DPC) model, the patient (you) receives comprehensive primary
health care directly from their DPC physician. The patient pays for this care through a monthly, quarterly or annual fee, paid directly to Personalized Direct Care.

Because DPC practices do not accept insurance payments, the providers are able to avoid the ever-increasing and costly documentation demands and administrative intrusions that come with accepting insurance payments. DPC practices also avoid the onerous patient data collection responsibilities which many plans impose. These require staff, time, and money, often amounting to substantial intrusions on patient privacy.

Because DPC physicians avoid these obligations to insurance companies, they are free to spend that time listening to and treating patients. And because DPC physicians eliminate the significant overhead costs of participating in insurance, they can pass the savings on to you, the patient – and give compassionate, attentive and timely care at an affordable cost. At PDC, you are not a “covered life” but a person.

Is there a sign-up fee?

No. Just select the plan you wish to purchase, and enroll in our easy payment system. Once you have signed up, you may start accessing your benefits immediately.

What if I want to Cancel?

The membership may be terminated with 30 days of notice. If your next payment falls within 30 days after you cancel, that will be your last payment for your membership.

What if I need Care when I am Out of Town?

Many medical situations can be handled over the phone, or via video chat. We will advise you if otherwise necessary. Telemedicine is included in all of our memberships at no extra cost.

What does my membership fee cover?

Please refer to our Sign Up page to discover what each of our plans has to offer. Please contact us if you have any questions.

What are your prices?

Please refer to our Sign Up page to discover pricing for our membership plans.

Do you care for patients of all ages?

Our doctors will treat patients ages 18+.

When do I pay for services that are not included in my membership?

These costs can easily be billed to your Method of Payment on file during the time that the services are rendered. This will be discussed beforehand between you and your doctor. Please contact us if you have any questions.

What about Emergency Care and Hospitalization?

PDC is happy to recommend Aliera Healthcare, which is a healthcare cost sharing group. Like the Direct Care model, you will choose a plan that best fits your needs, and pay a modest monthly fee. It is NOT insurance, but an alternative. You will choose your deductible, and should an Emergency Medical Situation arise, or should you need surgery, you will be covered just like you would with traditional insurance. Visit the Aliera Healthcare Website for more information.

Personalized Direct Care
7721 Clayton Road
Clayton, MO 63117
Phone: 314-391-4913
Fax: 888-569-4961
Office Hours

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